Return and Exchange
Your satisfaction is our top priority. If you are not satisfied with your purchase, you can return it within 10 days from receiving your order (according to the delivery date on the tracking record).
*Custom or personalized orders are excluded unless they arrive damaged or defective.
THE REGULAR RETURNING PROCESS
1. Contact Customer Support at firstname.lastname@example.org to request a return/exchange. You must make the request within 10 days of receiving the shipment.
2. Be sure to specify the reason for the return request in your message.
3. We will contact you within 2 business days to assist you.
RETURNING DAMAGED/ DEFECTIVE ITEMS
Each product is hand checked by a member of Team UMade before it goes out to ensure you get the best! While we make every effort to ensure your order arrives in perfect condition, sometimes things could happen. If you discover a fault with the item(s) you have received, please take pictures of the defect and contact us at email@example.com right away. We will do our best to help with the issue.
*In order to facilitate the return process please make sure the pictures are clear and along with a description of the problem.
ABOUT THE RETURN SHIPPING COST
Customers are responsible for all the fees involved in returning or exchanging items (except damaging /defective items). Return package remains the responsibility of the customer until we receive it. Therefore, it is recommended to take necessary precautions by using registered and traceable services when returning the package. Please email us the tracking information after you have dispatched your items.
ABOUT THE REFUND
Returns made will be refunded in your original form of payment after we receive the returned item.
Please be advised that returning funds usually take 7-21 days to appear in the account used to make the purchase (depending on the processing speed of the bank that issued the funds).
*Please make sure the item you send back to UMade is in good condition and with all the accessories and invoices that come with the item. UMade may not be able to do the full refund if there is a missing item or any kind of damages happened when we receive the package.
*Actual colors of all the items may vary slightly due to monitor settings. It is not a damaged/defective issue.
*Tapestries (including Map and Art Wall Tapestries) are made individually by our craftspeople, not mass produced by machine so that the actual size may vary slightly (approx. 2-7cm). It is not a damaged/defective issue.
*To request further instructions on how to return your order, please email us at firstname.lastname@example.org. Returns without prior communication with us will not be accepted.